Payment/Fees Policy

All registrations are secured on a first-come, first-served basis. Your registration in a course is dependent upon receipt of full payment. Payments are expected no later than 15 days prior to the start of the program. We accept payment by credit card, cash, and bank transfer. All payments will be in USD.

Refund Policy

Cancellation of a course must be made a minimum of 15 business days prior to the course to be eligible for a full refund. Cancellations made less than 15 days before the course are not eligible for a refund. Written notice of cancellation sent to [email protected] shall be effective on the date the withdrawal is received by Effective Focus, Inc. Refunds will be made within 15 days following receipt of cancellation or withdrawal requests.

DEIJ Statement

ICF Members and Credential-holders live and work in more than 140 countries and territories. ICF is a vibrant global community committed to the shared vision of making coaching an integral part of a thriving society. Our mission is to lead the global advancement of coaching. To do this, we must reflect on our blind spots and be aware of opportunities for improvement. We cannot ignore the challenges that many coaches and coaching clients face due to systemic problems in their communities.

As members of the ICF community, we ascribe to the core values of integrity, excellence, collaboration, and respect. The foundation of these values is a shared commitment to diversity, inclusion, belonging, and justice.

We will place diversity, inclusion, belonging, and justice at the forefront of every decision we make within our Association. As we continue the journey toward our vision, we will recommit ourselves to valuing the unique talents, insights, and experiences that every coach and client brings to the world.

Non-Discrimination Policy

It is the policy of Effective Focus, Inc. that:

• Recruitment and hiring of all personnel is conducted without discrimination against any individual with regard to race, age, religion, color, creed, national origin, gender, sexual orientation, gender identity, marital status, disability, or veteran status.
• All staff and personnel will not discriminate against any employee or participant because of race, age, religion, color, creed, national origin, gender, sexual orientation, gender identity, marital status, disability, or veteran status.
• All individuals are welcome to participate regardless of race, age, religion, color, creed, national origin, gender, sexual orientation, gender identity, marital status, disability, or veteran status.
• All employees, students, and other participants should be able to enjoy an environment free of discrimination and harassment. This includes, but is not limited to, discrimination or harassment in the areas of race, age, religion, color, creed, national origin, gender, sexual orientation, gender identity, marital status, disability, or veteran status. Our Effective Focus, Inc. does not and will not tolerate conduct by any employee, student, volunteer, contractor, visitor, or vendor which unreasonably interferes with an individual’s ability to learn in a welcoming environment.

Participants who wish to report discrimination are encouraged to follow the grievance policy outlined in our participant guide. Effective Focus, Inc. will promptly investigate all claims and reports of inappropriate conduct.

Participant Policy

Success in our program requires full commitment by all participants. By enrolling in this program, participants agree to being fully present during all sessions and participate to the best of their ability. This includes arriving on time, abiding by the code of conduct, and engaging in course activities.

Attendance

In order to provide you with the minimum required training hours for certification, it is important that you are present at all course meeting.

Due to the high participation requirement of each class, make up sessions do not provide the same learning experience and absences diminish the value received by the attending participants.

If you have an emergency or become ill and are not able to attend a coaching session, please contact Kristine Conway at [email protected] immediately. You will be expected to complete the session materials, review the session recording, and complete all assigned activities outside the live session to make up for the missed session.

If you are unable to complete the 10 mentoring hours within the program time frames, you will need to arrange and pay for individual mentor sessions to complete the required 10 hours of mentor coaching, satisfying the International Coaching Federation requirements.

Petitions to this policy are considered on a case-by-case basis and must be submitted in writing to Kristine Conway at [email protected].

Course Engagement

Our courses are designed to be interactive and engaging for our participants. It is therefore an expectation that you participate in course activities, including dialogue with the course instructor and peers, coaching demonstrations, and experiential learning exercises. If you are unable to participate in an activity, please inform your instructor as soon as possible. Please refer to the code of conduct for additional details.

Code of Conduct

Participants are expected to conduct themselves in a professional manner during all sessions. This includes, but is not limited to:

• Arriving on time to all sessions.
• Attending all live sessions and mentor coaching sessions.
• Attending the program using only a phone or small tablet is prohibited.
• Ability to fully use the Zoom platform, including ability to be on camera, see materials that are shared, and use features such as, but not limited to, annotation and whiteboard.
• Participating fully in all sessions and mentor coaching sessions.

This includes being prepared for the session, involving yourself in discussions and activities, assuming responsibility for your learning, and contributing to the learning of others.

• Abiding by the class agreement regarding confidentiality of client and participant coaching sessions.
• Engaging in discussions with respect, receptiveness, and vulnerability.
• Being respectful of your fellow participants and instructors, including silencing your cell phone, not texting, and other disruptive behaviors.
• Embracing diversity and inclusion while respecting the dignity and humanity of others.

Technical Requirements

1. A broadband wired or wireless (3G or 4G/LTE) internet connection
2. Minimum bandwidth ~600kbps (down) for high-quality video
3. Direct wired connection using an ethernet cable
4. Speakers/Microphone
5. Webcam
6. Zoom full client installed on computer
7. Zoom account – Minimum Basic (free), Pro account preferred.
8. The latest version of Zoom
9. The latest version of the browser used during the program
10. The latest version of the operating system on the computer used for the program

General Disability Policy

Effective Focus, Inc. supports individuals with disabilities and is committed to providing disabled individuals access to reasonable accommodations. In addition, Effective Focus, Inc. prohibits discrimination on the basis of disability and ensures equal opportunity for all qualified individuals with disabilities. Effective Focus, Inc. is committed to providing reasonable accommodations in compliance with all local, state/territory, and federal laws.
Individuals with questions about this policy, or who wish to request accommodation should contact Kristine Conway at [email protected].

Able to accommodate learning disability:

Our goal is to create a learning environment which meets the needs of each individual student. We are able to accommodate a variety of learning disabilities to make our program more accessible.

Please contact Kristine Conway at [email protected]. before enrolling to determine if your needs can be met.